Grąžinimo politika

Last Updated: December 2025

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which customers of bevitoneve may request refunds for products or services purchased through our website. This policy is designed to ensure transparency and fairness while providing maximum legal protection to bevitoneve in accordance with applicable laws in Lithuania.

Scope and Applicability

This policy applies to all transactions conducted through the bevitoneve website. By making a purchase, you agree to be bound by the terms of this Refund Policy.

Definitions

  • "Customer" refers to any individual or entity that purchases products or services from domain.
  • "Products" refers to any goods or services offered for sale on the bevitoneve website.
  • "Refund" means the return of funds to the Customer for a Product that has been purchased.

Main Policy Content

1. Refund Eligibility

Customers may request a refund under the following circumstances:

  • The Product is defective or not as described.
  • The Product was not delivered within the specified timeframe.
  • The Customer has changed their mind within 14 days of receiving the Product, provided the Product is unopened and in its original packaging.

2. Refund Request Process

To initiate a refund request, Customers must:

  1. Contact our customer service team at [email protected] within the applicable refund period.
  2. Provide proof of purchase, including order number and date of purchase.
  3. Describe the reason for the refund request.

3. Refund Processing

Upon receiving a valid refund request, bevitoneve will review the request and notify the Customer of the approval or rejection of the refund within 14 days. If approved, the refund will be processed to the original payment method used for the purchase.

4. Exceptions

The following Products are not eligible for refunds:

  • Products that have been opened or used.
  • Digital products or services once access has been granted.
  • Custom or personalized orders.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when submitting a refund request.
  • Return Products in accordance with the guidelines provided by domain.

Limitations and Disclaimers

bevitoneve shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of Products. The maximum liability of bevitoneve shall not exceed the amount paid by the Customer for the Product in question.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Changes to Policy

bevitoneve reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the bevitoneve website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: bevitoneve
Phone: +3706198018755
Email: [email protected]
Address: Business Center Vilnius, 3 Gedimino Avenue, Floor 10, Office 25, Vilnius, 01103, Lithuania.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Lithuania. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Lithuania.